Cancellation Policy

This policy applies to all bookings made April 6, 2023 or after.

This page explains our Cancellation Policy for Zoom travel planning consultations and guided tours.

We have tried to find a policy that offers travelers flexibility and peace of mind while also being fair to our Local Experts.

Many of the large tour aggregators offer free cancellation even 24 hours before a tour start date. While this policy is great for clients, it is extremely challenging for guides and tour operators. When you book a tour, our experts block off their calendar and turn down requests from other travelers. Last minute cancellations leave them unable to fill that time and therefore without income. This leaves guides in a precarious financial situation.

We believe in sustainable travel and part of that is being fair to the locals who make our trips special. We hope that you find our policy reasonable.

Cancellation policy for travel planning consultations:

Travel planning consultations can be cancelled for a full refund up until 7 days from the date of your consultation.

Cancellations within 7 days of your scheduled date and no-shows are non refundable and will be charged the full rate of the consultation.

Consultations can be rescheduled once, with at least 24 hours notice prior to the consultation start date/time. Rescheduling requests made within 24 hours of the consultation start date/time cannot be accommodated.

Cancellation policy for guided tours:

Any person who books a tour on the Go Ask A Local site (“You”) and any Local Expert who offers tours on the Go Ask A Local site (“Local Expert”) can cancel bookings and accept cancellations, refunds and/or reimbursements pursuant to the following terms and conditions.

Go Ask A Local Tour prices include a 3% Processing Fee which is always nonrefundable.

For tours where entrance tickets are included in your tour package, the cost of those tickets is nonrefundable. In cases where your guide is able to get a refund for them, Go Ask A Local will attempt to pass that refund on to you.

Standard Policy

You will receive a 100% refund of the Tour price (minus our 3% Processing Fee) if You cancel at least 15 days before the start date of the Tour. Cancellations made within 14 days of the start date of the Tour are non-refundable. Timing is calculated in accordance with the time zone of the Tour.

Unforeseeable Events

You may receive a 100% refund of the Tour price (minus our 3% Processing Fee) even within 15 days of your Tour date if You are prevented from taking the Tour because of an unforeseeable event that is out of your control and shows up after the booking (“Unforeseeable Events”). The determination of what constitutes Unforeseeable Events is at the discretion of Go Ask A Local.

The following is a list of examples of what we consider as Unforeseeable Events: Impersonal events that make it dangerous or impossible to safely undertake a tour, such as: travel bans or lockdowns imposed by the government where the tour takes place that prevent you from being able to enter the country or partake in the tour, epidemic disease unusual to an area (excluding Covid), war, civil insurrection, strike, extreme weather, earthquake and natural disaster;

The following do not constitute Unforeseeable Events:
(a) Illness or injury of a tour participant;
(b) Poor weather;
(c) Change of plans;
(d) Oversleeping

We may require You to provide verification and/or documentation to confirm that You were unable to take your tour if You request a refund under this provision. You may check with Customer Support that the event is an Unforeseeable Event and that You can provide the required documentation before You cancel any booking.

How to Cancel a Tour

All Tour cancellations must be initiated by contacting Go Ask A Local support via email at ops@goaskalocal.com

Cancellation policy for Tailor-Made Trips

The Cancellation and Refund policy for your Trip package is subject to the terms and conditions of the Local Expert. These terms will be provided to you in writing prior to your making payment. Any refund you may be entitled to will be from the Local Expert. Local Experts may choose to offer credits in place of a refund. We are not responsible for a Local Expert’s failure to pay a refund or for Local Expert bankruptcy or insolvency.

Go Ask A Local Trip prices include a 3% Processing Fee which is always nonrefundable.

Amendments

Go Ask A Local may modify and amend this Cancellation Policy from time to time in its sole discretion. Go Ask A Local will provide notice to You by posting such changes on the site.

Please contact us if You have any questions about our Cancellation Policy.